REFUND AND EXCHANGE POLICY

REFUND

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it. Unused, and in its original packaging. You’ll also need the receipt, order number, or proof of purchase.

To start a return, you can contact us at info@talylajewels.com. Items sent back to us without first requesting a return will not be accepted.

All returns will be subjected to AED 25 return fee, which will be deducted from your refund.

If your return is accepted, we’ll send you instructions on how and when your package will be collected. You will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, or if you have any return inquiries, please contact us at info@talylajewels.com. 

DAMAGES AND ISSUES

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item. This will help us better evaluate and resolve any issues for you. 

EXCEPTIONS / NON-RETURNABLE ITEMS

Unfortunately, we cannot accept returns on sale items, gift cards or anything marked as a final sale. Please get in touch if you have questions or concerns about your specific item.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.